Returns & Exchanges

At AULA Official Shop, we stand behind the quality of our gaming peripherals and offer a 30-day return window for all electronics. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Item

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or replacement will be processed within 5 to 7 business days.