Frequently Asked Questions
Everything you need to know about your AULA gaming gear
Are AULA products covered by a warranty?
Yes, all official AULA gaming peripherals come with a 1-year limited warranty covering manufacturing defects from the date of purchase.
Where can I download the drivers for my mechanical keyboard or mouse?
You can download the latest software and drivers directly from our 'Downloads' section by searching for your specific model number.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do AULA keyboards support both Windows and Mac?
Most AULA keyboards are plug-and-play compatible with both Windows and macOS, though certain software customization features may be Windows-exclusive.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure digital payment gateways to ensure your transaction is safe and encrypted.